Incident management
SerapisERP vs PagerDuty
PagerDuty is on-call incidents. SerapisERP takes the all-in-one path: modules under one multi-tenant org, customizable roles, and industry presets — free to start. You can read this page without signing in.
Side by side
| Capability | SerapisERP | PagerDuty |
|---|---|---|
| All modules included (CRM, calling, marketing, finance, HR, MSP…) | Included in every plan | Sold as separate products, tiers, or add-ons |
| Industry presets (public adjusting, contractors, restaurants, MSPs…) | One-click presets at signup | Generic setup or paid implementation |
| AI assistant, AI calling & content generation | Built in | Typically a paid add-on tier |
| Custom roles with per-module access matrix | Included | Often gated to enterprise tiers |
| Cybersecurity & MSP suite (RMM, SOC, patch, service desk) | Included modules | Usually a separate PSA/RMM stack |
| Power dialer with campaign pacing | Included | Requires third-party dialer integration |
| Pricing model | Free platform · metered usage at cost + 12.5% · optional support | Per-user incident. |
Why teams switch
Incidents only
Needs MSP/business context
Tickets plus cyber modules
FAQ
Is SerapisERP a full replacement for PagerDuty?
For most small and mid-size teams, yes — SerapisERP covers CRM, calling, marketing, operations, cybersecurity/MSP modules, finance, and HR in one system. If you depend on a deep PagerDuty-specific integration, run both during migration; SerapisERP has API keys and webhooks for interop.
How hard is migrating?
CSV import covers contacts, leads, vendors, and deals. Industry presets configure modules in minutes; Enterprise support includes migration help.
Is there a free plan?
The platform is free to start with modules included. You pay optional support and metered usage (AI, SMS, platform telephony, email) at provider cost + 12.5%.
More comparisons
One command deck. Every department.
Create your organization, switch on the modules you need, invite your team with the right roles — and get back to running the business.