Terms of Service

These terms are a contract between you (and the organization you act for) and SerapisERP (“Serapis”, “we”), operated from Hollywood, Florida, United States. By creating an account at app.serapiserp.com or using the service you accept them. If you use the service for an organization, you confirm you have authority to bind it.

SerapisERP is an all-in-one business platform: CRM, calling and messaging, marketing, AI features, commerce, and industry modules. The service is currently offered as an open beta: features may change, be added, or be removed; occasional interruptions and rough edges are expected; and we may impose usage limits to protect the platform. We work to keep your data safe and exportable regardless.

Keep your credentials confidential — you are responsible for activity under your account. Organization owners and admins control member access through roles; adding a member means trusting them with the data those roles expose. You must provide accurate information and be at least 16 years old.

You agree not to misuse the service. In particular you will not:

• break the law, infringe others’ rights, or upload malicious code;
• attempt to access other tenants’ data or probe the platform’s security;
• send spam, or place calls and texts without any consent the law requires;
• resell or white-label the service without a written agreement.

The calling, SMS, and email modules place real calls and send real messages on your behalf. You are the sender. You are responsible for complying with all applicable communications laws in your and your recipients’ jurisdictions — including, in the United States, the TCPA and FCC rules for calls and texts (consent, quiet hours, do-not-call lists), CAN-SPAM for email, and state call-recording consent laws when you enable recording or transcription. We may suspend messaging features that generate complaints or carrier violations.

AI features — including the Serapis Talk AI receptionist, AI dialing, and AI-drafted content — generate output automatically, and that output can be wrong. Review AI output before relying on it or sending it. The AI receptionist is designed to identify itself as an AI assistant and to refuse to collect sensitive payment data; you are responsible for how you configure it, the business information you give it, and any disclosure obligations that apply to AI-assisted calls in your jurisdiction.

You own the data you put into the service. You grant us the limited rights needed to host, process, transmit, and back it up in order to run the service. You are responsible for having the right to store and use the data you upload — including your own customers’ personal information, for which you act as the data controller.

The service is free during the open beta. We may introduce paid plans with at least 30 days’ notice; usage-based costs you already incur through connected providers (for example your own carrier trunk or payment processor) remain yours. Taxes, where applicable, are your responsibility.

Features rely on third parties — telephony carriers, Google and Microsoft sign-in and integrations, payment processors, AI model providers. Their availability isn’t within our control, and connecting them subjects those flows to their terms as well.

You can stop using the service and delete your organization at any time. We may suspend or terminate accounts that violate these terms, create legal exposure, or harm the platform, with notice where practicable. On termination we will make your data available for export for 30 days unless the law requires otherwise.

The service is provided “as is” and “as available”, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. This is beta software; do not use it as your only system of record for data you cannot afford to lose.

To the maximum extent the law allows, Serapis will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the greater of $100 or the amounts you paid us in the 12 months before the claim.

You will indemnify Serapis against claims arising from your content or your violation of these terms — including communications-law claims arising from calls, texts, or email you send. These terms are governed by the laws of the State of Florida, and disputes will be resolved in the state or federal courts located in Broward County, Florida.

We may update these terms; material changes will be announced in the product and the effective date updated here. Continued use after changes take effect is acceptance. Questions: serapiserp.com/contact.