Platform
Support tickets
Support tickets — part of Files, Support & Workspace.
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Part of Files, Support & Workspace
Support tickets lives inside SerapisERP Files, Support & Workspace. In-app help desk.
Every record is organization-scoped. Roles use None / View / Edit / Manage on the parent module so people only see what their job needs. Toggle Files, Support & Workspace on for orgs that need it — leave it off for everyone else.
Because support tickets sits in the same suite as sales, calling, marketing, and finance, the same client or job account can carry commercial and operational context without re-keying.
Capabilities
Support tickets
In-app help desk.
Organization tenancy
Data is isolated per organization — no shared demo bleed across customers.
Role-gated access
Access is controlled through Files, Support & Workspace permissions (None / View / Edit / Manage).
Cross-module context
Works next to CRM, calling, and finance when those modules are enabled for the org.
FAQ
Is Support tickets sold separately?
No. Support tickets is part of Files, Support & Workspace. Platform modules are free to enable; optional usage (AI, SMS, voice, email delivery) is metered at provider cost + 12.5%.
How do I open Support tickets?
Enable Files, Support & Workspace for your organization, invite teammates with the right role, and use the product sidebar for that module family.
Does Support tickets share contacts with sales?
When Sales CRM (and other modules) are on for the same organization, records share the same org graph — that is the all-in-one thesis.
One command deck. Every department.
Create your organization, switch on the modules you need, invite your team with the right roles — and get back to running the business.