The Restaurant Back Office: Beyond the POS
Your POS rings orders. Who runs reservations, reviews, staffing, and catering? A tour of the back office your register ignores.
2026-07-01 · restaurants · pos · guides
The POS is the cash register, not the business. Reservations, menu changes, kitchen flow, review responses, staffing, and catering inquiries all live somewhere — usually five somewheres.
The modern restaurant stack, collapsed
- Front of house: reservations, tables, and waitlists.
- Kitchen: menus, 86'ing, and a kitchen display fed by the same orders.
- Reputation: QR review funnels on receipts that route unhappy guests to you privately — before they route themselves to Google.
- POS integration: SerapisERP syncs menus and orders from SpotOn POS and receives live order webhooks.